SHIPPING & DELIVERY

Prices, shipping costs and delivery information

The prices stated on the product pages include the statutory value added tax and other price components. In addition to the stated prices, we charge a flat rate of 4.70 Euro per order for delivery within Germany. The shipping costs will be clearly stated in the shopping cart and on the order page.

The shipping flat rate includes the legal value added tax. Since the value added tax is calculated on the forwarding expenses lump sum dependent on the acquired goods, it can decrease, if goods at lower value added tax rates are acquired (e.g. with acquisition of books). This means that the shipping flat rate can only be finally calculated during the ordering process. However, it cannot be higher, but only lower in your favour.

Our Delivery Partner: DHL

The national and international parcel service for purchases on Picadera.de is DHL Germany. With over 300,000 employees around the world, DHL enables us to offer our customers a well-functioning shipping and returns service.

You can also have your parcel delivered to a branch or packing station. You will find instructions on how to do this in the text below. You can find branches and packing stations on the following page:

https://www.dhl.de/de/privatkunden/pakete-versenden/pakete-abgeben/filiale.html 

After receiving the shipping confirmation, you have the following change options via the DHL customer portal:

  • Changing the delivery date
  • Choosing a storage location (e.g. in the garden)
  • Delivery to a neighbor

In addition, you can receive information about the status of your parcel by e-mail free of charge. These services are offered by DHL and not by Picadera.de.

Shipping costs – International

Country Shipping costs incl. VAT
Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic 9.90 EUR
Estonia, Finland, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Portugal, Sweden, Slovakia, Slovenia, Spain, Hungary 9.90 EUR

In the case of deliveries to countries outside Germany, additional costs may be incurred in individual cases for which we are not responsible and which are to be paid by you. These may include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Here you will find further information:

  • Customs calculation within and outside the EU: https://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm
  • Import turnover tax: https://auskunft.ezt- online.de/ezto/Welcome.do
  • Information specifically for deliveries to Switzerland: https://xtares.admin.ch/tares/login/loginFormFiller.do.

Shipping to Switzerland

Einkaufen bei Picadera mit meineinkauf.ch

For deliveries to Switzerland, we recommend that you use the MeinEinkauf.ch service. All information can be found at MeinEinkauf.ch. All customs formalities and delivery to your front door will then be handled by MeinEinkauf.ch for a small fee. You will receive your goods quickly, duty paid and inexpensively.

Shipping costs für digital content and vouchers

There are no shipping costs for digital content (e-books, software, etc.). The same applies to vouchers sent via e-mail in the form of a PDF or an alphanumeric numeric code.

Delivery Time

The delivery time within Germany is 1-2 working days after receipt of payment for stocked items. Orders, which are ordered and paid until 12 o’clock, are usually shipped on the same day, if it concerns stocked articles. In the following table you will find additional information on the delivery times for shipping to other countries. You have to add these to the delivery time indicated for the respective article:

Country Additional Delivery Day
Belgium, Denmark, Luxembourg, Netherlands, Austria 3
France, Czech Republic 4
Ireland, Italy, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Hungary 4
Estonia, Finland, Latvia, Lithuania 5
Greece, Croatia 6
Switzerland (when ordering via meineinkauf.ch) 2-3

Packstationen 

You can also have your parcel delivered to a post office or Packstation.

To do this, you simply have to enter a different delivery address from your billing address in the checkout process. In the address field of the delivery address you can then enter your PostNumber and the number, postcode and city of the postal branch or Packstation of your choice.

Please note the following form: